Shipping & Delivery

During busy seasonal periods, such as Easter, planning ahead is especially important because delivery networks handle a substantial increase in parcels. To help ensure timely arrival, Jellycat provides recommended ordering dates based on guidance from its shipping partners. These suggested deadlines are intended to improve the likelihood that gifts reach their recipients before the holiday begins. Ordering early helps minimize delays caused by high courier volumes and creates a more relaxed shopping experience.

Delivery times vary depending on the destination and the shipping method chosen at checkout. International shipments, including those to Canada, typically require earlier order placement than domestic deliveries. Multiple shipping options may be available, including standard, expedited, or priority services, each with its own estimated transit period. While faster methods can reduce delivery time, even express shipments are subject to delays during periods of heavy demand.

Products that are personalised or customised need additional time for preparation before leaving the warehouse. Because these items are made specifically for each customer, they must be ordered well in advance of the holiday. Deliveries to remote or rural locations may also take longer, and transit times can vary across countries and regions due to local courier coverage and infrastructure.

All delivery estimates provided online, whether during checkout or in seasonal guidance, are approximate and not guaranteed. Factors such as severe weather, transport disruptions, customs processing, or unexpected operational issues can impact transit times. Even if an order is placed before the suggested cut-off, delays may occur beyond Jellycat’s control.

At checkout, customers can view the available shipping methods, associated costs, and estimated delivery days after dispatch. Shipping timeframes start from the moment an order leaves the distribution centre, not from the time it is placed. Once an order ships, a confirmation email with tracking information is sent, allowing customers to monitor the parcel’s progress and stay updated on expected arrival.

Within the continental U.S., standard shipping usually takes several business days, while expedited options are available for faster delivery. Alaska and Hawaii shipments generally require extra transit time due to distance. Canadian orders include duties in the purchase price, but delivery may take longer depending on location and customs clearance. Certain orders may qualify for free shipping if they meet specified thresholds, depending on the destination and chosen service level.

Occasionally, delays may occur due to extreme weather, staffing shortages, or other operational challenges. Monitoring tracking updates helps customers anticipate potential changes.

By ordering early, selecting an appropriate shipping method, and allowing for possible disruptions, customers can plan more confidently for seasonal occasions like Easter. While exact arrival dates cannot be guaranteed, advance preparation greatly improves the likelihood that orders arrive on time, ensuring smoother and more enjoyable celebrations.