Jellycat places a high priority on protecting personal privacy, viewing it as essential to building trust and maintaining positive relationships with customers, partners, and visitors. This privacy notice outlines how personal information is collected, used, stored, and safeguarded across the company. To operate effectively, provide products and services, and communicate clearly, certain personal data must be processed. Jellycat is committed to handling this information responsibly, lawfully, and in alignment with applicable data protection laws and widely recognised best practices.
Personal information may be collected whenever individuals interact with Jellycat in various ways. This includes browsing or using Jellycat websites, creating or managing an account, making purchases, contacting customer support, subscribing to newsletters, entering competitions or promotions, attending events, or engaging with the company through social media. Additional data may be provided when applying for a role or expressing interest in working with the company. Some information is also collected automatically through digital technologies, such as cookies, which capture device details, browser type, pages viewed, and general usage patterns. This helps Jellycat understand how its services are used and identify areas for improvement.
The nature of the information collected depends on the type of interaction. It may include identification details such as names or usernames, contact information like email addresses, phone numbers, or postal addresses, and order-related data linked to purchases and deliveries. Payment information, preferences, feedback, and responses to communications may also be processed. Technical data, including IP addresses, device identifiers, operating systems, and location or language settings, is used to ensure proper website functionality and security. In some cases, general insights are derived from existing data to improve services and better understand customer interests.
Personal information may concern various groups, including website visitors, customers, business and retail partners, suppliers, event attendees, creators, collaborators, contractors, and individuals contacting Jellycat with questions or comments. For job applicants, data is used solely for recruitment purposes and handled with care throughout the hiring process.
Jellycat only processes personal information when there is a legitimate purpose. Common uses include fulfilling orders, delivering products, managing accounts, responding to inquiries, providing customer support, processing payments, or improving products and services. With consent, Jellycat may send marketing communications regarding new collections, events, or news, and individuals may opt out or change preferences at any time.
In certain cases, processing personal data is necessary to meet legal or contractual obligations, such as tax compliance, fraud prevention, or responding to lawful requests from authorities. Limited information may also be shared with trusted third-party service providers supporting business operations, including payment processors, delivery partners, technology providers, and marketing or analytics services. These partners are required to safeguard personal data and use it only for the intended purposes.
Robust security measures protect personal information against unauthorised access, loss, or misuse. These include technical safeguards, internal policies, restricted access, and regular staff training. Data is retained only as long as necessary and securely deleted or anonymised when no longer required.
This privacy notice may be updated periodically to reflect changes in laws or business practices. Jellycat remains committed to transparency, accountability, and treating personal information with care and respect at all times.