Jellycat places a strong emphasis on creating meaningful connections with its customers, viewing every interaction as an opportunity to provide support, guidance, and reassurance. The company believes that true customer care goes beyond answering questions; it’s about making each person feel heard, valued, and confident. Whether someone is exploring Jellycat for the first time, seeking product information, or managing an existing order, the customer service team is committed to delivering a helpful and positive experience. By fostering open and respectful communication, Jellycat strengthens trust and builds lasting relationships with people across the globe.
For customers who prefer direct communication, phone support offers an approachable and efficient way to receive assistance. Speaking with a team member allows individuals to explain concerns fully and receive immediate guidance. Representatives are trained to handle a wide range of enquiries, including questions about product details, materials, availability, shipping, order status, and returns. Each conversation is managed with patience and care, ensuring that customers feel at ease and confident in the information they receive. The focus is always on making the process simple, clear, and stress-free, no matter the complexity of the request.
Email support provides another convenient channel, particularly for those who prefer written communication or need to provide additional information. By sending an email, customers can describe their enquiry in detail and include any relevant attachments. The customer service team reviews every message carefully, responding with clear, practical, and accurate solutions. Emails are monitored regularly to ensure enquiries are addressed promptly, keeping customers informed throughout the process.
Jellycat recognises that every customer enquiry is unique. Some messages come from new customers interested in learning about the brand’s values, design philosophy, or production processes. Others are from returning customers seeking help with tracking orders, resolving issues, or understanding returns. Regardless of the enquiry, the approach remains consistent: listen attentively, communicate clearly, and provide guidance tailored to individual needs. This standard ensures every customer receives the same level of attention, respect, and care.
During busy periods, such as holidays or special product launches, enquiry volumes may increase, which can occasionally extend response times. Even during these times, Jellycat remains committed to providing timely, reliable support without compromising quality. The company continuously evaluates and improves its service processes to ensure customers receive efficient assistance, even during peak demand.
Customer feedback is highly valued, with comments, suggestions, and shared experiences helping Jellycat refine its service and better understand the community’s needs. Listening to customers plays a key role in maintaining high service standards and guiding the brand’s ongoing growth.
Getting in touch with Jellycat is simple. Customers can call 866-445-3559 for phone support or email customerservice@jellycat.com for written enquiries. Every message is handled with care, reflecting the company’s dedication to providing a warm, reliable, and supportive service experience at every stage. Jellycat remains committed to fostering trust, offering thoughtful assistance, and ensuring that every interaction contributes to a positive and memorable customer journey.